The Learning Lab Privacy Policy

TLL Group collects Personal Data so that we can provide an experience that is responsive and customised to your needs. Examples of Personal Data we collect include:

1. Personal information about you and your family members, which may include names, identification particulars, contact details, preferences, health information, family background, educational information, demographic data, payment details and transaction history;
2. Information and data generated in the course of any continual relationship with TLL Group, for example, instructions given by you to arrange class enrolments, transfers, replacements, withdrawals, and other information and records you choose to provide by various modes of communication including mail, telephone, SMS, fax, email, internet and market research;
3. Information from cookies, other technologies deployed for the analysis of website usage or other information technology applications used by TLL Group;

TLL Group may also collect video footage, still images, or audio recordings of you (“Audio Visual Material”) recorded in the course of any classes, programmes or lessons conducted, or other services rendered by a TLL Group Entity, its staff or contractors. The Audio Visual Material form part of the Personal Data collected by TLL Group.

TLL Group collects Personal Data from you, your family members, your authorised representatives, publicly available sources, our website, mobile or online services and other channels including emails, phone conversations and face-to-face interactions with our employees, officers and directors.

The purposes (collectively referred to as “Allowed Purposes”) for which TLL Group collects, uses and discloses Personal Data include:

1. To provide, operate and administer TLL Group products and services, or to process applications for TLL Group products and services, business or financial transactions, and to maintain service quality levels and train staff;
2. To facilitate and administer the Services enrolled by you, including but not limited to providing you with learning or educational material;
3. To provide product-related services and support, including the provision of administrative support, technical assistance and customer alerts;
4. To facilitate operational processes including but not limited to student profile assessments, class and student management, payment administration and statistical analysis;
5. To maintain accurate client information and enable customised experiences that meet your preferences and needs;
6. To manage TLL Group’s relationship with you, which may include providing information on TLL Group’s products and services, where specifically consented to or where permissible under applicable laws and regulations;
7. Sending you marketing information about our services, including but not limited to cross-marketing between TLL Group Entities and notifying you of our marketing events, initiatives and promotions;
8. For use in promotional and marketing material distributed by TLL Group whether online or offline, including but not limited to posts on social media, print or electronic copies of newsletters and brochures, promotional video advertisements and print advertisements;
9. To facilitate product development and service refinements via customer feedback, data analysis and market research;
10. To perform internal management, to operate management information systems, to carry out and enable internal and external audits;
11. To monitor and record calls and electronic communications with clients for record-keeping, quality control, training and case investigations;
12. To enforce or defend the rights of TLL Group, its employees, officers and directors;
13. To comply with any applicable laws, regulations, codes of practice, guidelines, or rules or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
14. For safety, legal and regulatory compliance; and
15. Any other incidental business purpose related to or in connection with the above.

TLL Group may disclose Personal Data for any of the Allowed Purposes to:

1. Professional advisors, third party service providers, agents or contractors engaged to perform any of the above listed purposes for TLL Group or any TLL Group Entity under a duty of confidentiality;
2. Any person or entity which is part of TLL Group although only to the extent necessary to fulfil the Allowed Purpose;
3. Any person to whom disclosure is required under applicable laws or regulations;
4. Any court, tribunal, regulator, or other authority to whom disclosure is necessary under applicable laws or regulations.

If TLL Group needs to use your Personal Data for any other purposes, we will notify you and obtain your consent beforehand.

You will be given the opportunity to withhold or withdraw your consent for the use of your personal data for these other purposes.

Personal Data may be transmitted by TLL Group or a TLL Group Entity to data storage facilities or third party service providers outside Singapore. Regardless of the location where Personal Data is transferred or stored, TLL Group or the relevant TLL Group Entity will make reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks to your Personal Data. Please note, however, that we cannot be held responsible for unauthorised or unintended use, access or disclosure that is beyond our control.

We retain Personal Data in accordance with legal, regulatory, business and operational obligations.

You have the right to request a copy of your Personal Data held by us and to request for any inaccurate Personal Data to be rectified. A request can be submitted in writing, by mail or email (details in the “Contact Us” section).

Please note that we may be prevented by law from complying with any request that you may make. We may also decline any request that you may make if the law permits us to do so.

TLL Group reserves the right to charge an administrative fee for providing a copy of your Personal Data. If a fee is to be charged, we will inform you of the amount beforehand and respond to your request after payment is received.

1. TLL Group's website collects "cookies" to enhance your experience while browsing the website. A cookie is a text file that is placed on your browser to store and track information about your use of our website such as the frequency of use, profiles of users and their preferred sites. While this cookie can tell us when you enter our sites and which pages you visit, it cannot read data off your hard disk.

2. TLL Group uses cookies for the following purposes:

a. To build up a profile of how you and other users use our websites and/or other third party websites;

b. To establish usage statistics;

c. To analyse your access to the website in order to improve operability or to identify the cause of problems on TLL website;

d. Measure and research the effectiveness of our interactive online content, features, advertisements, and other communications;

e. Make your online experience more efficient and enjoyable.

3. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

4. Advertisements on our websites may be provided by third party advertisers and their agencies. These may generate cookies to track how many people have seen a particular advertisement (or use the services of third parties to view a particular advertisement), and to track how many people have seen it more than once.

5. Our website may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites may or may not have their own have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

This Policy applies to all Personal Data that you may provide to us and the Personal Data we hold about you. By providing us with your Personal Data or by accessing, using or viewing the applicable website or any of its services, functions or contents (including transmitting, caching or storing of any such Personal Data), you shall be deemed to have agreed to each and all the terms, conditions, and notices in this Policy.

You may submit a request to withdraw your consent at any time by contacting us in writing, via mail or email.

Do note, in many circumstances, we need to use your Personal Data in order for us to provide you with products or services which you require or have requested. If you do not provide us with the required Personal Data, or if you do not accept this Policy (or any amendments thereto) or withdraw your consent to our use and/or disclosure of your personal data for these purposes, it may not be possible for us to continue to serve you or provide you with the products and services that you require or have requested.

To the maximum extent permitted by law, we shall not be liable in any event for any special, exemplary, punitive, indirect, incidental or consequential damages of any kind or for any loss of reputation or goodwill, whether based in contract, tort (including negligence), equity, strict liability, statute or otherwise, suffered as a result of unauthorised or unintended use, access or disclosure of your personal data.

TLL Group reserves the right to amend and vary the terms of this Privacy Policy at any time and will provide the updated Policy on our website. The use or continued use of any of TLL Group Entity’s services shall be deemed as your agreement and consent to be bound by our Privacy Policy.

This Policy is governed by the laws of Singapore. You agree to submit to the exclusive jurisdiction of the Courts of Singapore in any dispute relating to this Policy.